Exchanges & Returns
Products may be exchanged when the original invoice is available and the item remains sealed. Gift sets cannot be exchanged.
Original invoice and sealed item required
A Simple Exchange Process
Follow these steps when requesting an eligible product exchange.
Request an Exchange
Contact our team and keep the original purchase invoice and product details ready so we can assist you.
Keep the Product Sealed
The product must remain completely sealed, unused and in its original box and/or packaging. Do not open or test the product.
Arrange the Return
Present the original invoice with the eligible sealed product. Our team will explain how it should be returned for inspection.
Inspection & Exchange
The returned product will be inspected to confirm that it is sealed and eligible. We will then notify you about the exchange.