SHOPPING INFORMATION
Shopping Information
Find quick answers about ordering, payment, account access and delivery. Click any question to view its answer.
01 Do I need an account to place an order?
Yes. Creating an account helps us confirm your details and allows you to view your orders, manage your addresses and save products to your wishlist.
CREATE OR ACCESS YOUR ACCOUNT →02 How do I place an order?
Choose a product and select Add to Cart. Open your cart to review the products and quantities, then continue to checkout. Enter your delivery information and select Confirm Order to complete your purchase.
03 What should I do if I forget my password?
Select Forgot Your Password on the My Account page. Enter the email address connected to your account and we will send you a secure password-reset link.
RESET YOUR PASSWORD →04 How do I know whether a product is available online?
Available products display an Add to Cart button on their product page. If a product becomes unavailable after your order is submitted, our team will contact you directly.
05 Which payment method can I use?
Orders are currently paid by cash on delivery. Please have the order amount available when your package arrives.
06 Where can my order be delivered?
We deliver across Lebanon to the address entered during checkout. You may also collect your order from our Hazmieh store between 9:00 AM and 7:00 PM.
VIEW DELIVERY INFORMATION →07 How long does delivery take?
Delivery normally takes 1–2 days inside Beirut and Mount Lebanon, and 2–3 days for North Lebanon, South Lebanon and Bekaa. Delivery times begin after order confirmation and may vary during holidays or promotions.